I bought a new Crewzer about 9 months ago. After a handful of riding days the top sheet split and the core started to swell. Rome approved my warranty and instructed me to further disable my Crewzer by drilling a hole in it. After I drilled the hole and sent over the picture they said that they didn’t have any boards available in their warranty inventory to replace my defective board. I gave them other boards I could accept but they had none of those either. Basically they had only odd sized beginner boards that they could replace mine with, or they would let me go and buy the Crewzer from their website at middle-of-the-season full price rates. It’s been over a week in February and still no board has been sent to me. I ride a lot of other brands and this is by far the worst customer support experience I have experienced. I am a snowmobile guide and snowboard instructor so I deal with folks in the industry a lot. Romes warranty is a complete joke to the entire snow industry.

I got one of these boards and only used it 6 times before it delaminated. Didn’t even notice it before I rode on it all day. Warranty crew didn’t even give me the time of day saying it was probably my fault. Screwed me over getting stuck with a bad quality board that I dumped a ton of money on.

I ended up putting a ton of epoxy in it to fix it before taking it out when, shocker, it broke again. Wasn’t even doing anything crazy, the core just failed for no reason with barely any pressure to the nose. Not sure if the delamination weakened the core or not but it was dumb how easily it broke. In not so shocking news, warranty team again told me it was my fault and again, not the board’s fault. I beg to differ, this board sucks and is too weak to handle the basics of riding. Not worth the money, especially when you’d need to use the so-called warranty that doesn’t protect your gear anyway. Wouldn’t recommend.

The Stale Crewzer is an excellent board. I love the camber profile for pop, grip, and stompability while ripping big mountain lines, yet its excellent in the park. I noticed the ease of landing due to the stiffness when going massive on a hip or drop. The carvability is also very noticeable when sending groomers or ripping through a slope that has tracks all over it. This is may favorite Rome board to date and I've ridden Rome for years on MOD's, the National, Agents, Gangplank etc...

Good

I am a snowboard instructor with more than 25 years of riding experience and I can tell you this is the ultime board, it’s perfect in any condition and super fun!